License Agreement Terms and Conditions for Rewardworks
License
Interopay grants to User a non-exclusive license to use its Rewardworks software and any modifications to the software provided to User in the future in accordance with the terms of this license. Software as provided herein does not refer to source code, andno license is granted to User with respect to source code of any kind.
Copyright and all other rights in the software shall remain with Interopay.
1. Grant of License
Interopay grants to User the non-exclusive and limited right to use one copy of the Rewardworks software on User’s computer system. Software is not sub-licensable and is non-transferable.
Copyright and all other rights in the software shall remain with Interopay.
2. Copyright
The software is owned by Interopay and it is protected by United States copyright laws and international treaty provisions. You must treat the software as any other copyrighted material.
3. Term
Unless otherwise negotiated in an Interopay MSA, the term of the license agreement is 12 months, as calculated from the date the User’s Rewardworks software was initially logged in. Users have 60 days from the conclusion of the subscription term to cancel
the subscription. User will be invoiced prior to the end of the annual license period, and User will be considered renewed if cancellation is not received 60 days prior to end of term. Continued usage and access of the software past the subscription period is considered active usage and will be determined as billable usage. In the absence of usage and a user becomes past due the User is thereby considered terminated due to non-renewal, and all use, benefits provided, and customer data will be expunged.
User agrees upon termination to destroy the programs together with all copies, modifications, and merged portions in any form. The limitations of warranties and the limitation of liability set out above shall continue in force even after this license is terminated. Any use after the subscription period will assume benefit received and user is liable to pay for use.
Users are required to submit cancellation request here.
4. Payment Terms
Payment for the software license is due in full at the time of software activation by the User. Software license renewal fees are due before the end of the 12th full month after the original date (anniversary date) of software activation, and annually before the renewal anniversary date thereafter. If User terminates or discontinues use of the software prior to the full 12-month license period, User will not be reimbursed or credited any portion of the Interopay license fees. The latest pricing can always be found here.
Non-Sponsored Card Fees: Unless negotiated in an Interopay MSA, should user or company upload and utilize any non-sponsored card programs including Static American Express, Visa, and Mastercard credit, charge, and debit cards into Rewardworks, the company will be invoiced monthly at a rate of 20 bps or .2% for every dollar transmitted using rewardworks.
Payment by Check Processing Fee: Customers who choose to pay by check will incur an additional fee of $40 per transaction. By opting to pay via check, the customer agrees to this fee, which will be invoiced to the customer. The fee will be clearly outlined in the invoice provided to the customer. Failure to remit check fee payment may result in account termination The company reserves the right to change the amount of this fee with prior notice to the customer.
5. Support and Service Provision
Support and service for our SaaS payment software are complimentary and commensurate with the user’s subscription tier. Our support includes assistance with:
- General software usage and troubleshooting.
- Access to our knowledge base and community forums.
- Email and chat support during business hours.
- Premium Support (Users subscribed to higher-tier plans may receive additional
support benefits, including)- Priority response times.
- Dedicated account managers.
- Extended support hours.
- Exclusions The complimentary support does not cover:
- Custom software development.
- On-site support visits.
- Detailed training sessions beyond what is provided in the standard
knowledge base.
- ERP, DMS or Accounting System Migrations or Reinstallation
- While we strive to ensure smooth operations, any migrations or re-installs of ERP, DMS or accounting systems due to IT errors are not included in the complimentary support. Such services can incur charges up to $1400 per instance, depending on the complexity and scope of the work required.
- Charges and Billing
- Any charges for additional services will be communicated to the user in advance.
- Users will receive an itemized bill for any additional services rendered.
- Payments for additional services are due within 30 days of the invoice date.
6. Disclaimer of Warranties
The warranties set forth in this agreement are User’s exclusive warranties related to the licensed software and are in lieu of all other warranties, whether express or implied, and Interopay expressly disclaims all other warranties, including any implied warranties of merchantability, quality, fitness for a particular purpose, and warranties of statutory non-infringement. No third party, including agents, distributors, or authorized Interopay resellers is authorized to modify any of the above warranties or make any additional warranties on behalf of Interopay. Interopay does not warrant that the licensed software shall meet User’s requirements or that use of the licensed software shall be uninterrupted or error free.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to each User. Any implied warranties are limited in duration to ninety (90) days from the date of delivery of the licensed software or, if greater, to the minimum prescribed by law. This warranty gives User specific legal rights. User may have other rights, which vary depending on the territory in which the licensed software was furnished. Nothing in this agreement shall exclude or limit any liability of Interopay which cannot be excluded or limited by any law or regulation applicable to this agreement.
7. Limitation of Liability
In no event shall Interopay be liable to User or any person under this agreement for any costs of procurement of substitute or replacement goods or services, loss of profits, loss of, or corruption of data, loss of production, loss of business, loss of revenues, loss of contracts, loss of goodwill or anticipated savings or wasted management and staff time, or any incidental, indirect, special or consequential damages, or any and all other similar damages or loss even if Interopay, its resellers, suppliers or its agents have been advised of the possibility of such damages. Except as limited by applicable law, regardless of the legal basis for User’s claim, Interopay and its suppliers’ total liability under this agreement shall be limited to direct damages which shall not exceed the amount paid to Interopay by User during the prior 12 months preceding a claim, if any. These limitations shall apply notwithstanding the failure of the essential purpose of any limited remedy.
Interopay will be released of any and all claims of fraud for any transactions involving Rewardworks software.
8. U.S. Government Restricted Rights
If the Rewardworks software is acquired by or for the U.S. Government, then it is provided with restricted rights. Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph {c}(1)(ii) of the rights in technical data and computer software clause at dfars 252.227-7013, or subparagraphs {c}(1) and (2) of the commercial computer software-restricted rights at 48 cfr 52.227-19, or clause 18-52.227-86(d) of the nasa supplement to the far, as applicable.
Contractor/manufacturer is Interopay Inc. 1801 NW Upshur St. Suite 790 Portland, OR 97209.
9. General
This license is the entire agreement between Interopay and User, supersedes any other agreement or discussions, oral or written, and may not be changed except by a written signed agreement. This license shall be governed and construed in accordance with the laws of Oregon, and by United States law on matters where federal law provides the exclusive remedy. If any provision of this license is declared by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from the license and the other provisions shall remain in full force and effect.
10. Reverse Engineering
User may not (and may not permit a third part to) reverse engineer, decompile, or disassemble the software.
11. Special use Limitation if Initial Annual Fee Paid by Third Party
If software is made available to User by a third party, as part of any co-marketing program in which User does not pay Interopay for the installation and/or the initial 12 months of the license fee; software may be limited to only the third party branded credit card while transacting payments using Rewardworks software.
12. Termination-license Fees
Upon termination of this license, 1) User must cease all use of Rewardworks programs and uninstall all copies of the software; and 2) destroy all Rewardworks materials or, upon request by Interopay, return all materials to Interopay or to the entity from which they were acquired. Annual license fees are paid in advance for each new year of software usage, and no refund, financial credit, or pro-rata share of the pre-paid license fee is payable to the User in the case of termination.
13. No Waiver
No term or provision hereof will be considered waived, and no breach excused, unless such waiver is in writing signed on behalf of the party against whom the waiver is asserted. No waiver (whether express or implied) will constitute a consent to, waiver of, or excuse of any other, different, or subsequent breach.
Legal information
Privacy Policy
1. Introduction
Interopay (which means here Interopay Inc. and Rewardworks software) respects your
privacy. All information you give us is held with the utmost care and security. This privacy policy sets out our privacy practices. Please take time to review this privacy policy as it tells you how your personal information will be treated by us. We do not sell,
rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this privacy policy would we share your information with any third party. Our use of personal data are in line with the us safe harbor program. Any questions regarding Interopay’s privacy policy should be directed to the data controller at data-
privacy@interopay.com.
2. Use of Information
Interopay will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, company, postal address, email address, phone number and product commentary.
We will use the personal information provided to us in order to:
- Process orders submitted by you;
- Customize the service we provide to you;
- Administrate or otherwise carry out our obligations in relation to any agreement you have with us;
- Verify your identity (for example if you participate in any promotions administered by us);
- Anticipate and resolve any problems with any goods or services supplied to you;
- Carry out market research and surveys and track sales data;
- Send you our newsletter, where this is requested by you;
- To send you follow-up communications relating to software downloaded from our site; and
- Send you information about our other products and services.
We may collect any personal information provided by you to us through this website or via one of our telephone operators, or we may collect this information through your email or other communications with us. Certain information is collected automatically, as described later in the privacy policy.
We may also ask you for other optional information such as what sort of equipment/device/software you use and what other subjects interest you. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalized to your needs and preferences.
Although we do not make it compulsory to give us every item of information we ask for, the more information volunteered by our customers (and the more accurate it is), the better we can match our services to the needs of the body of our customers.
We also collect information from you if you choose to take part in any of our on-site surveys or promotions. We will use this information to administer the promotion, help us to plan other promotions and improve the services we provide.
3. Third-parties and Their Sites
Certain Interopay services, such as payment processing or assisting with User evaluation of our products, are offered in conjunction with our (third-party) business partners. In such cases, we may need to share your personal information with them in order to provide these services. In this instance, please note that certain services may be unavailable if you do not want to disclose the personal information you are asked for.
Where our services make use of hosted tools, hosted data storage and payment services provided by third parties any of your personal information stored by such third parties shall be subject to their privacy provisions.
4. Call Recording
We only record calls that we believe will help us improve the products and services we provide, or help us evaluate our performance in customer-orientated parts of the business. Furthermore we do not record calls in any jurisdiction where dual consent is required.
In addition, we will only record a call we conduct with you (incoming or outgoing) having already announced to you our intent to do so and given you the opportunity not to participate.
5. Log Files/IP Addresses
When you visit our site, we automatically log your ip address which is recognized by our web server. We use ip addresses to help us administer the site and to collect broad demographic information for aggregate use.
6. Non-Personal Information
We may automatically collect non-personal information about you, such as the type of internet browsers you use, the site from which you linked to our site, and may also track your movement within the site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our site.
Interopay may share non-personal aggregate or summary information regarding its customers with partners or other third parties, such as information relating to the number of Users linking to our site from their sites but Interopay does not sell or share any information at the individual level.
7. Disclosures
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally obliged or entitled to do so (for example, if required to do so by court order or for the purposes of identifying fraud or other crime).
We will only disclose your personal information to a third party either as part of a reorganization or a sale of the assets of Interopay software, and/or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.
8. Information about our Products and Services
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time-to-time Interopay may send you, with your consent, details of our products and services which we think may be of interest to you. If at any time you do not wish to continue to receive these details, then send a blank email message to unsubscribe@interopay.com. You can also unsubscribe from our newsletter by using the ‘unsubscribe’ option located in each of our newsletter communications.
9. Keeping our Records Accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
10. Security
We have implemented technology and policies to help safeguard your privacy from unauthorized access and improper use. For example, transactions conducted through the site are encrypted and User log-in is subject to password protection. We will continue to monitor and update security measures as new technology becomes available as appropriate to the site.
11.Your Consent
By using our website, and/or Rewardworks software or giving us your details at an exhibition, you consent to the collection and use of this information by Interopay. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we would disclose it.
12. Contacting Us
If at any time you would like to contact us with your views about our privacy practices, or with any inquiry relating to your personal information, you can do so by sending an email to us at data-privacy@interopay.com or by contacting us at Interopay Inc. 1801 NW Upshur St. Suite 790 Portland, OR 97209. You are entitled to ask for a copy of the information we store about you.
Updated January 2024